Ron Johnson, the former senior vice president of retail, has often called the Genius Bar „the heart and soul of our business.“  The engineers employed are specially trained and certified at the Genius Bar, with several levels of certification depending on the products maintained.  Your mission is to support customers with Apple hardware, software, and services. After an appointment at the Genius Bar, most hardware repairs can be done on-site, while extended repairs can also be shipped to repair centers based on the expected processing time. Zero Zero Work-life balance zero. Leaders have been saying for years that they will understand and do better. But in reality, things are getting worse every year! This is obviously an admission of pure form from the management, because if they were serious, they could remedy it tomorrow. They have hundreds of billions in the bank.